Support
Answers to common questions, plus how to reach us.
support@aetherwallet.app
Frequently asked questions
Is Aether custodial?
No. Aether is fully non-custodial. Your recovery phrase and private keys are generated and stored only on your device. We never see, store, or have access to them.
What happens if I lose my phone?
As long as you saved your 12-word recovery phrase, you can restore your wallet on a new device by importing the phrase. Without the phrase, funds cannot be recovered by anyone — including us.
Will support ever ask for my recovery phrase?
Never. Anyone asking for your recovery phrase is trying to scam you. Real support will only ever ask for non-sensitive details like your ticket number or app version.
Do I need to sign in to use the wallet?
No. The wallet works fully offline and on-device. Signing in is optional and only enables cloud sync of convenience data across your devices.
How are network fees calculated?
Network fees are set by the network, not by Aether. We preview the estimated fee before you confirm a transaction so there are no surprises.
How do I contact support?
Open Help & Support → Contact us to start a request. If you're signed in, you can track replies under My tickets.
Prefer to write in? Email support@aetherwallet.app and we'll get back to you.