Support
Answers to common questions, plus how to reach us.
support@REPLACE-WITH-YOUR-DOMAIN.example
Frequently asked questions
Do I need crypto or ID to start?
No. Predikt starts in play-money mode: create an account and you can forecast, create markets, and use the leaderboard for free — no deposit, no wallet, and no ID. Real on-chain trading is a separate, optional step available where you're eligible.
What's the difference between play money and real money?
Play money is free, global, and has no cash value — it's for fun and practice. Real-money markets trade in USDC on a public blockchain, from your own wallet, and are only offered where local law permits.
Who decides the outcome of a market?
On-chain markets are resolved by a public, dispute-based oracle — not by us — so no admin can flip a result. Play-money markets resolve on their stated criteria via the creator or our resolution tools.
Where is my money held when I trade on-chain?
In your own wallet. Predikt is non-custodial: we never hold your USDC or your private keys and cannot move or reverse your funds. Always double-check a transaction before you sign it.
Why isn't real-money trading available for me?
Real-money markets are limited to regions where they're permitted by law. If on-chain trading is disabled for you, play money is always available. This is by design and not a bug.
Will support ever ask for my wallet recovery phrase?
Never. Anyone asking for your recovery phrase or private key is trying to scam you. Real support will only ask for non-sensitive details like your username or a support ticket number.
How do I contact support?
Open the in-app Support screen to start a request, or email the address shown above. Please don't include any wallet secrets in your message.
Prefer to write in? Email support@REPLACE-WITH-YOUR-DOMAIN.example and we'll get back to you.