Support
Answers to common questions, plus how to reach us.
support@vertexgame.app
Frequently asked questions
Is Vertex free to play?
Yes. Vertex is free with an optional subscription that removes ads and unlocks extra themes. You never need to pay to play.
Do I need an account?
No. The whole game works offline with no account. Signing in only adds cloud backup, cross-device sync, and the global leaderboard.
How do I back up my progress?
Sign in from Settings. Your best score, profile, and settings then sync automatically so you can restore them on any device.
How do I cancel a subscription?
Subscriptions are managed by your app store. Open the Subscription screen and tap Manage, or manage it directly in your App Store / Google Play account.
Can I delete my data?
Yes. Go to Settings → Account → Data to export or permanently delete everything associated with your account.
How do I contact support?
Open the Help Center and tap Contact Us, or file a request from My Tickets. Signed-in players get threaded replies inside the app.
Prefer to write in? Email support@vertexgame.app and we'll get back to you.